Responsible Gaming

At Fairspin, we are deeply committed to promoting responsible gaming and ensuring the safety and well-being of all our players. We understand the importance of enjoying wagering activities in a controlled and informed manner, and we strive to minimise any negative effects associated with problem gambling. Our Responsible Gambling Policy reflects our dedication to supporting our customers in maintaining a healthy balance between entertainment and caution.

Limits and Control Tools

To help you maintain control over your gambling habits, Fairspin offers several tools and features designed to promote responsible play:

Customer-driven loss limits: You can set personal limits on the amount of money you are willing to lose over a specific period. This helps prevent overspending and keeps your gambling within affordable boundaries.
Monitoring account activity: You can review all your transactions, including deposits, withdrawals, and bets, through your account history. This transparency allows you to keep track of your gambling behaviour effectively.

We encourage you to use these tools regularly to ensure your gambling remains a fun and controlled activity.

Self-Exclusion and Temporary Account Closure

If you feel the need to take a break from gambling, Fairspin provides a self-exclusion option. You can temporarily or permanently restrict access to your account by visiting the Player Protection section in your profile or by contacting our Customer Support team. Self-exclusion requests take effect immediately, and if you wish to revoke the restriction, you must contact Customer Support. For your protection, any revocation will only take effect after a seven-day waiting period and only if the chosen exclusion period has elapsed.

Maintaining Control and Awareness

We advise all our players to gamble responsibly by following these guidelines:

Gamble in moderation and treat it as a form of entertainment, not a source of income.
Avoid chasing losses, as this can lead to problematic gambling behaviour.
Keep track of the time spent gambling and monitor your spending carefully.
Use the available loss limits and self-exclusion tools if you feel your gambling is becoming difficult to control.
If you notice any unauthorised transactions on your account, contact Customer Support immediately and change your password to protect your account.

Age Restrictions and Verification

Fairspin strictly prohibits gambling by anyone under the age of 18. It is illegal for minors to open accounts or participate in any gambling activities on our site. We take this responsibility seriously and perform age verification checks, especially on customers using payment methods available to under 18s. Random age verification checks are also conducted for other payment methods to ensure compliance.

Please note that any underage users found gambling on our platform will have their winnings forfeited and may be reported to the authorities.

Recognising Problem Gambling

If you are concerned about your gambling behaviour or that of someone close to you, consider the following questions:

Have you neglected work or studies due to gambling?
Do you gamble to pass time or out of boredom?
Do you gamble alone for long periods?
Have others criticised your gambling?
Have you lost interest in family, friends, or hobbies because of gambling?
Have you lied, borrowed, or stolen money to gamble or cover losses?
Do you gamble until you lose all your money?
Do you feel the need to gamble immediately after losing?
Does gambling follow arguments, frustrations, or disappointments?
Has gambling caused you depression or suicidal thoughts?

The more questions you answer 'yes' to, the more likely it is that you may have a gambling problem. If you think you need help, please reach out to professional organisations that offer support and advice.

Support Organisations

Fairspin provides links to several reputable organisations dedicated to helping individuals with gambling-related issues. You can contact these organisations for confidential advice and support:

Account Security

Protecting your account is vital to ensure a safe gambling experience. As part of the registration process, you choose a username and password, which must be kept confidential. Do not share your login details with anyone, as Fairspin cannot be held responsible for any misuse of your account resulting from disclosure of your credentials.

If you suspect any unauthorised access or transactions, please contact Customer Support immediately and change your password to secure your account.

Conclusion

Fairspin is dedicated to fostering a safe and responsible gaming environment. We encourage all players to use the available tools and resources to gamble responsibly and seek help if needed. Your well-being is our priority, and we are here to support you every step of the way.